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Questions About My Order

Are the products on the website "in stock"?
All the products labeled as "in stock" on our website are physically present in our warehouse and prepared for shipping.

Is your site secure?
Certainly, we employ the most advanced security measures to ensure your absolute peace of mind. It's worth noting that we've maintained an impeccable record thus far, with no history of security incidents or issues pertaining to online transactions.

How can I track my order?
When you complete your checkout, you will be given a URL to the order status page, which is the final page of the checkout process. Here you can track the status of your order. If you have further questions, please contact us at 800-922-6287.

What payment methods do you accept?
When placing an order online you can pay by credit card or by calling us at 800-922-6287. We accept VISA, Mastercard, American Express, Discover, and Shop Pay.

Can I cancel or modify my order after it's been placed?
If you've made an order and require assistance in canceling or making changes to it, please don't hesitate to contact us at 800-922-6287. We'll gladly provide our support and guidance.

Shipping Questions

What are the shipping and return policies?
Please refer to our Shipping page for all questions on Shipping and Returns.

Do you offer international shipping?
Currently, we exclusively process international orders through phone inquiries made to 800-922-6287.

What is the timeframe for shipping once I've placed an order?
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.

Where do your products ship from?
Henderson, Kentucky